Refund and Cancellation Policy

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Postern Leisure Ltd and yourself.

Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets. Prices displayed on the site are subject to change without notice.

No Cancellations, Refund or Exchanges
Unfortunately we cannot issue any refunds for cancellations or change the date of your ticket.

COVID-19 Refund Policy
If we are forced to close due to increased restrictions we will cancel and refund any bookings for the effected days.
If you or anyone in your party has been diagnosed with COVID-19 or has to isolate we will attempt to reschedule your booking. If this is not possible, we will consider refunding your tickets as vouchers valid for 12 months provided evidence of a positive PCR test is supplied.

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