What are your revised opening dates?
During the period we were closed due to the pandemic, we have worked hard to find a way that we can adapt to cope with the current situation and ensure the Adventure Farm continues to help make memories for families for years to come. Therefore, we will be making some changes to our opening dates.
The main change is that we will no longer open every day. This is based on historical daily visitor numbers. By closing on selected days it will enable us become more efficient, which helps us in continuing to deliver great value for money on the days that we are open which is when the vast. The table below shows our planned opening days going forward for the rest of 2020 and in to 2021:
|September - October|
|March - July|
How do I become a Member?
You can join at the Adventure Farm in reception or at home via www.adventurefarm.co.uk/membership/. Should you need assistance completing your Membership forms, our staff will be pleased to help. If you would like to pay monthly you will need your bank account details.
How do I get my Membership Card?
Once you have joined online, either at home or at the Farm, please have your photograph taken for your Membership card at the front entrance. Your Card will be then be produced and you will be given a Membership pack.
Can I upgrade to Membership on the day of my visit?
If you have paid the visit the Farm and then want to become a Member on the same day we will refund your the cost of your visit. This will be the ticket price paid for each person joining as a member.
Why do I have to pay upfront for a monthly membership?
Your upfront payment is the pro rata value of the remaining days of the current month plus the next full month. Your Direct Debit payment will start the following month and your payment will be taken on the 1st of each month.
How long is a Membership for?
A Membership is for a minimum of 12 months.
What happens if I miss a monthly payment?
We will attempt to take the payment from you 3 times. Your membership will be paused if payment fails 3 times. We will attempt to take a catch up payment to reinstate your membership. If this is not possible, your membership will be cancelled.
What happens if I cancel my Direct Debit before the initial 12 months?
Any Member cancelling their payment within the first 12 months will be expected to pay the outstanding balance. We reserve the right to recover any outstanding payment via court proceedings. Should you wish to re-join as a Member, you will not be permitted to join the Direct Debit scheme.
How old do I have to be to get a Senior Citizen Membership?
60 -We may ask for proof (60 is the new 40 after all!)
What documentation is needed to prove disability and to have a free carer?
When you have your photo taken for your Membership card, please bring with you one of the following:
Valid Disability Living Allowance or Attendance Allowance award letter
Valid Personal Independence payment award letter
A current valid Blue Badge
A valid letter from your GP stating the need for a carer dated within the last 6 months.
I want to pay in cash no online, can I still join?
Sorry no, we are a cashless site. Please purchase your membership using a credit or debit card and, if purchasing a monthly membership, a Direct Debit.
How can I find out my Membership expiry date?
Please call us on 01283 533933
How do I renew my Membership?
Around month before your renewal date you will be sent an email detailing your options.
How do I end my Membership?
Membership is for a minimum of 12 months. Should you wish to renew your membership after 12 months you will be sent an email detailing your options 30 days before your renewal date.
I had received an email from Go Cardless saying my Subscription has ended. Does this mean my membership has expired?
No, it just means you have completed payments for the full year’s membership.
Can I change my Direct Debit payment date?
Sorry, no we take payments on the 1st of each month only.